RETURNS

Returns and exchanges will be accepted within 14 days of receiving the item.

Items can be returned to;

Eliza & Phillips
109 Wiverton Road, London, SE26 5JB

Please ensure that you include the packing slip from your purchase inside your returned item.

Returning Shipping charges are non-refundable.

If you require any further information please email us at info@elizaandphillips.com

POSTAGE

Deliveries are processed and dispatched within 2 working days.

UK STANDARD DELIVERY

Royal Mail (1st Class): 1-2 working days from dispatch.
Royal Mail (2nd Class): 2-3 working days from dispatch.

UK RECORDED DELIVERY

Normally takes 2-3 working days from dispatch. Requires a signature upon arrival and can be tracked.

EUROPE STANDARD SHIPPING

Normally takes 5-10 days from dispatch. No tracking information available. European ‘signed’ for shipping with tracking, available upon request.

INTERNATIONAL SHIPPING

Normally takes 7-14 days from dispatch. No tracking information available, international ‘signed for’ shipping available on request.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

For all orders under $1,000, you will not need to pay duties and tax fees. If your order is over $1,000, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Eliza & Phillips hands. For more accurate information, we would suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Please do not hesitate to contact us for further information or special requests at info@elizaandphillips.com